White Flags: What to Look for When Choosing a Church Graphics Agency
Detailed Terms & Conditions
By partnering with a church graphics agency that has a detailed terms and conditions page, you can ensure you know exactly what you can expect, as well as have a clear list of deliverables you can cite if your expectations aren’t met by the agency. A terms and conditions page protects both the business and the user by clearly listing expectations, exceptions, and what will happen if the scope of work is not met.
Clear Privacy Policy
Your information should always be secure, even when working with an outside agency. Hiring a church graphics agency shouldn’t put your information at risk. Only partner with an agency that has a clear privacy policy that will ensure your information isn’t misused or sold to another party.
Official Contact Information
Everyone knows how frustrating it can be to have an issue with a company, but not be able to get ahold of any representatives. A professional agency should be forthcoming with their contact info, especially if they aren’t a scam. When hiring a church graphics professional, look for one that lists their business phone and email plainly on their website for everyone to see.
Point of Contact
On the topic of contact information, a professional agency should give you a specific point of contact you can reach out to with any questions or concerns that may come up. Rather than going through a generic customer service center, look for a personalized contact that will be able to help you via phone or email.
Refund or Money Back Guarantee Policy
As a church, you shouldn’t have to worry about being taken advantage of or having your money misused. Therefore, you should only work with an agency that has a clear refund or money-back guarantee policy. If a job is incomplete or not what was agreed upon, you shouldn’t have to be financially liable.
Secure Payment Process Services
In addition to a money-back guarantee policy, any church graphic design company should have set up a secure payment processing service. There are numerous ways to safely process payments that don’t require a representative to take your card information over the phone. Always avoid agencies that don’t handle your financial information with the discretion necessary to protect your funds.
Reviews from Real People
The best recommendations come from real customers who share their experiences with a business. Before choosing a church graphics agency, be sure to read the reviews left by other clients. This perspective can easily clue you in about the ethics and quality of a company you are considering.
No Contracts
Don’t let yourself get locked into a contract. Stuff happens in ministry that may require your church to break away from a partnership with your graphic design company, and that should be okay. Agencies that require contracts typically care more about their bottom line than they do about the welfare of your church. You should have the liberty to step away from any and all partnerships if the season requires it, so avoid contracts if possible.
Organized Systems/Project Management
Organization is key to quality work, especially when deadlines are involved. The last thing you want to do is get involved with a company that isn’t able to give due attention to your projects and cause you not to have graphics in time for services and other events. Consider asking prospective agencies how they organize their projects in a way that ensures timely delivery of quality graphics.
Strong Company Values
While some graphics companies are only focused on their bottom line, there are those who value their employees and company vision. At Enduo, our values are essential to the daily operation of our company, and can be seen through our hiring full-time, W2, US-based employees, who have all worked with churches before. This allows us to provide the best possible service to our clients as well as provide a variety of great benefits and care for the well-being and development of our own team members. We believe that because our employees are well taken care of, the churches will be taken care of too.
Have a project? We can help!
At Enduo Media, we strive to create a partnership with our clients that ensures we provide exactly what they need in a timely manner. Our team of professional graphic designers can take care of your church graphics needs so you can focus on other more important aspects of ministry! To find out more, schedule a call with one of our graphic design experts today!